We pride ourselves on a tradition of outstanding customer care and support. Our devoted team of account representatives understands that our customers are the hallmark of our enduring partnerships. It is important for our customers to understand the standards that have been established within our industry regarding the terms and conditions of a sale. These are Galenus Medical Solution’s (“galenusmedical.com”, “we” or “our”) Overall Return Guidelines applicable only to products purchased by you directly from the galenusmedical.com website. All returns must meet the overall guidelines in order for the individual return policy to apply.
Damaged Shipments. If your shipment arrives damaged the Shipment must be refused if you notice any visible damage or tampering on the box. Should the shipment be accepted, you must note the damage on the carrier's delivery record in accordance with the carrier's policy, save the merchandise in the original box and packing it arrived in, and notify us immediately. Concealed damage on a shipment must be reported within 7 days. If you do not notify us of damaged goods within the first 7 days of arrival, the regular return policy will override any claim of damage, and your purchase(s) will fall under all return restrictions. Damage claims regarding cabinets must be made directly to shipping carrier (FedEx). Galenus Medical will provide a replacement cabinet at no additional charge upon resolution of shipping carrier damage claim.
Products that are received by Galenus Medical in any of the following conditions are not eligible for return and may be rejected:
Non-Defective Product Return. Customers may return most non-defective items to us within 30 days of invoice, either for credit or exchange. An automatic 25% restocking fee applies to all such returns. All shipping, packaging, handling and related charges are not refundable. Cabinets are not accepted for returns.