5 reviews for Carex Crosstour Rolling Walker Rollator – Rolling Walker with Seat – Folding, Euro Style Rollator, 4 Wheel Walker for Seniors- 300lb Capacity, Walker with Seat for Seniors

1. 

   Rated 5 out of 5

   marge Rowell – March 11, 2025

   
   Five stars for the rollator itself, one star for what I received…I purchased this particular rolling walker to give me more ability to move around outside in the presence of severe orthostatic hypotension. I need to be able to sit down immediately when hit by the “woozies”…The unit is ideal for me. It is robust, lightweight (14 lb), and folds easily (simply by lifting by the handle embedded in the seat) and fits nicely in the trunk of my car. There is an automatic latch to hold the frame open while in use. Although there are many plastic parts they seem to be strong and well designed.I like the “European” style rollators over the standard form.Now for the negatives:1) My summary is that this the best rollator with the worst assembly instructions!I am a retired mechanical engineer and consider myself to be very adept at putting things together, but I struggled with this one! All you get is a single sheet with small photos on it. As an example, these photos do not unambiguously indicate how the rear wheels should be slid in to the main frame – you can do it with the wheels on the inside or the outside of the frame – they fit equally well either way. I, of course did it the wrong way, it all looked good – it rolled around beautifully on a flat floor, but as soon as I took it outdoors on a brick pathway it was obvious something was wrong and the tabs holding the rear reflectors were rubbing on the ground! It took about 20 minutes of watching videos and looking at promotional photos to realize that the rear wheels MUST be installed on the outside of the frame. This is not shown anywhere or mentioned in the assembly photos.2) This one is inexcusable: The unit was shipped double-boxed. As soon as I saw the inner box it was immediately obvious that it had been opened previously and crudely retaped. When I opened it, I found torn up bubble wrap, some parts still wrapped others not. The front wheels had been inserted into the rear of the frame! It was a mess.My conclusion was that I had been shipped a returned unit that was resold as a new one. I don’t know where the blame lies, Galenus Medical or Carex. Normally I would have returned it to Galenus Medical as soon as I saw this, but I had an important medical appointment the next morning that involved a long walk an needed the walker to get there… And so I put it together.

2. 

   Rated 5 out of 5

   Kathleen Bonifield – February 13, 2021

   
   Bought this to replace my 10 year old Drive Rollator. I liked my old rollator but I’m very happy with this replacement. As with any device there are pros and cons when compared to my old Drive Rollator.PROS:Setup very easy, no tools required. Complaints about the wheels being attached where they do not belong is misleading. The wheels were simply placed into the frame to facilitate and protect during shipping. It takes about 30 seconds to push the release button, remove the wheels and attach them in the proper location as described in the instructions. I have back problems and I was able to unpack and setup the rollator in less than 20 minutes. I suggest you add cable ties to hold the brake cables in place so they don’t catch or snag on anything when you’re using the rollator.This rollator is as sturdy or sturdier than my old rollator but it’s also lighter and easier to lift into an auto to transport.I’m 5’8” and the height is adjustable to exactly what I need but if you are taller or shorter it can be adjusted quite a bit higher or lower.Very easy to transport in a vehicle because it can be collapsed and set up quickly and easily. Simply pull up on the handle in the seat and it folds up to transport. Partially collapse and it’s narrow enough to easily fit through smaller doorways. Passing through small doorways was virtually impossible with my old rollator because of the way it folded.Large rubber wheels allows the rollator to glide quietly over almost any surface. My old rollator had hard plastic type wheels which were quite noisy on hard surfaces.Brakes are much easier to use than my old rollator and worked great right out of the box without any adjustment.Both PRO & CON (minor differences):A bit longer (front to back) than the old drive which makes it a bit less maneuverable when walking but more stable when walking or sitting.The web seat and backrest are comfortable but I would prefer if the seat were an inch or two higher from the floor. I use a pad to increase the height which works fine for me.My old rollator had a bag under the seat which I used with an organizer to store frequently used items (Water Tumbler, Keys, Wallet, Phone, Fire 10 Tablet, etc.) The folding design of this rollator doesn’t allow for an under seat bag / organizer. The bag provided is OK when traveling and for papers but not that useful for organizing and storing other frequently used items when at home. I ordered a single 1/8 inch ABS plastic sheet from Galenus Medical for about $15 and created my own storage unit which I attach and use in place of the bag that’s provided. By releasing just two rubber bands, I can switch between the bag and my organizer.CONS:I’ve used this rollator for a couple of months and I can honestly say I haven’t experienced any problems. I’m quite happy with this rollator and highly recommend it.

   
3. 

   Rated 4 out of 5

   Jeanne M. Lawrence – May 20, 2025

   
   This is a functional walker. It rolls well, folds down easily, and is light enough for me to lift. I find the seat uncomfortable for extended use because the strap is not at my optimum height. I’m 5’9″.The real issue is with the assembly instructions. Don’t get me wrong. It goes together easily. However, it isn’t made clear that the rear wheels need to go on the outside of the walker. Also, when you unfold it to use, you have to press down on the seat to ‘lock’ it in place. Otherwise, the walker will collapse in on itself while you are using it. Once I figured that out, it works perfectly.

4. 

   Rated 5 out of 5

   PDR – April 3, 2025

   
   Very sturdy, easy to put together. If you are a little heavy the seat might feel a little snug, but that’s not a big problem. I am not a little girl and I can sit comfortably when needed.

5. 

   Rated 5 out of 5

   Galenus Medical Customer – June 27, 2022

   Excellent product
   It’s a good product for seniors and anyone who require some walking assistance. Tires are just the way you want for hardwood floors (soft rubber). Very easy to fold and place in trunk. It’s nice and light in weight.