Menu
Shop
Additional
Language:

DURABLE MEDICAL EQUIPMENT

FREE SHIPPING ON ALL ORDERS

Durable Medical Equipment Parts

Radeon Medical does not sell parts for durable medical equipment due to a combination of manufacturer policies and quality assurance protocols. Manufacturers of durable medical equipment typically withhold the distribution of individual parts to third-party distributors like Radeon Medical. This approach is designed to ensure that all replacements and repairs are conducted under strict quality controls directly overseen by the manufacturers.

By handling warranty claims and part replacements in-house, manufacturers can maintain a higher standard of product integrity and safety, crucial in the medical field where equipment reliability can directly impact patient health outcomes. Furthermore, the specialized nature of many parts requires precise installation and calibration, processes which are best managed by trained technicians authorized by the manufacturers.

This strategy not only preserves the longevity and functionality of the equipment but also minimizes the risk of improper repairs that could lead to equipment failure or patient harm. As a result, Radeon Medical adheres to these guidelines, focusing instead on the sale of complete units and facilitating the warranty process by directing customers to the manufacturers’ service centers. This policy underscores a commitment to upholding the highest standards of safety and reliability in the healthcare equipment they provide.

Frequently Questions
Why can't I purchase replacement parts directly from Radeon Medical?

Radeon Medical adheres to manufacturer policies which do not allow the sale of individual parts to third-party distributors. This ensures that all repairs and replacements are performed under stringent quality controls by authorized technicians, maintaining the equipment’s reliability and safety.

How do I get a replacement part for my equipment?

For replacement parts, please contact the equipment manufacturer directly. They handle all parts replacements and warranty claims to ensure proper installation and functionality.

Can Radeon Medical facilitate my warranty claim?

Yes, while we do not sell parts, we can assist you in initiating a warranty claim with the manufacturer. We will guide you through the process and help you get in touch with the appropriate service center.

Why do manufacturers handle parts replacements instead of distributors?

Manufacturers handle parts replacements to maintain control over the quality and safety of their products. This approach ensures that any repairs are done correctly by trained technicians, reducing the risk of malfunction or safety issues.

What should I do if my equipment needs repair?

If your equipment needs repair, contact the manufacturer directly for service options. They will provide instructions on sending the equipment for repair or arranging for an authorized technician to visit.

Are there any authorized service centers I can go to for repairs?

Yes, manufacturers typically have a network of authorized service centers. Contact the manufacturer to find the nearest service center or authorized technician who can assist you.

How long does it typically take to get a replacement part from the manufacturer?

The time frame for receiving replacement parts can vary depending on the manufacturer and the specific part needed. Contact the manufacturer for the most accurate estimate.

Can I use third-party parts for my equipment?

It is strongly recommended to use only manufacturer-approved parts. Using third-party parts can void your warranty and potentially compromise the safety and functionality of your equipment.