Refund and Returns Policy

Galenus Medical Refund and Return Policy

At Galenus Medical, we are committed to your satisfaction. Our refund and return policy is outlined below:

Returns for Damaged or Defective Items

Returns are accepted only for items that arrive damaged or defective due to shipping. You must notify us within 30 days of receiving your order to be eligible for a return. Please contact our customer service team to report the issue and provide proof of damage or defect (e.g., photos or detailed description).

Return Process

1. Contact our customer service team to initiate the return and obtain a return authorization.
2. We will provide a free return shipping label at no expense to you.
3. Package the item securely, including all original documentation and packaging.
4. Ship the item back using the provided label and instructions.

Refunds

Upon receiving the returned item, we will inspect it to verify if it was damaged or defective upon receipt due to shipping. If approved, a refund will be issued to the original payment method used for the purchase within 7-10 business days. If the item is found not to be damaged or defective, the return may be denied, and the item may be returned to you. Shipping fees are non-refundable, and returns for items not damaged or defective during shipping are not accepted.

For questions, contact our customer service team at [insert contact details].

Thank you for choosing Galenus Medical!